Virtus Apparel

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Frequently Asked Questions

Q: How much does it cost to ship my order?
 
A: Shipping and Handling charges for U.S. addresses and APO Military addresses is Flat Rate Shipping $7.50

ORDERS TOTALING $100 OR MORE RECEIVE FREE SHIPPING!

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Q: How do you ship your orders?
 
A: Orders within the United States are shipped by UPS or through the USPS.  We also ship to APO addresses.

Your order will usually ship within 3-7 business days of receipt.   

Q: What are your shirt and hoodie sizes?
A: Our shirts are cut for a youthful shape. Most of our garments fit a little snug to flatter almost any body type. If you're not sure what size to get or if you're in-between sizes, please order the next size larger. 

Chest: measure under arms around the fullest part of the chest.  Be sure to keep tape level across back and comfortably loose.

Waist: measure around natural waist with a loose tape. 

MEN SIZING 

  SMALL MEDIUM LARGE XLARGE XXLARGE
CHEST 34-36 38-40 42-44 46-48 48-50
WAIST 30-32 32-33 33-34 36-38 40-42

 

WOMEN SIZING

  SMALL MEDIUM LARGE XLARGE
SIZE 0-2 4-6 8-10 12-14
CHEST 30-32 32-34 36-38 40-42
WAIST 25-26 27-28 30-32 33-35

 

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Q: What is the inseam on the Board Shorts?

A: Inseams are between 10" and 11" depends on the waist size

Q: How are your shirts made?
A: Virtus and Apprime designer products are printed with discharged, water based inks on quality 100% ring spun, combed cotton shirts, giving you years of comfortable wear.
Q: What is Virtus Apparel?
A: Virtus Apparel is an unabashedly patriotic and pro-military brand of designer clothing.  We celebrate the freedom, justice, and liberty the citizens of this country have because of the heroes that walk among us every day.  Compared to other trendy designer apparel lines that charge up to $120 for shirts, Virtus and Apprime apparel offer great value, positive messages, and tells your story.

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Q: What is Virtus?

A: Definition (Latin): courage, strength, excellence.  Virtus is an apparel line with customized artwork that tells your story.  It takes Virtus to stand up and represent your country or community and these designs bring that courage to life.  Wearing these products will demonstrate the Virtus values you represent every day.

Q: What is Apprime?

A: Definition (Latin): literally means Above All.  Apprime designs are printed on lightweight fabrics which are prewashed to provide unbelievable softness, stretch, memory and reduced shrinkage.  

Q: Who does your designs?

A: We have a team of Virtus artists working round the clock that do all of our designs.

Q: Do I have to pay sales tax?

A: Texas residents will have to pay 8.25% sales tax (because we're located in Texas). The rest of you get off easy and don't have to pay any sales tax. 

Q: What payment methods are accepted?

A: We currently accept Visa, MasterCard, and American Express. Your credit card statement will show Virtus Apparel as the charge. 

Q: Who do I contact if I need assistance or have questions on a product or order?

A: Please contact us at dave@virtusapparel.com and we'll get back to you within 24 hours.

Q: Do you accept Paypal?

 A: Not at this tme

Q: Can I pay by check/money order?

A: Not at this time.

Q: Can I order over the phone?

 A: Unfortunately we cannot take phone orders at this time.

Q: If I join for the e-mail list and newsletters, will I get spam?

A: No, we value our customers' privacy and hate spam as much as you do. Spam tastes best out of a can. You will only be contacted by our company.

Q: What is your privacy policy?

A: We do not disclose customer information to any third parties or sell our customer lists.

Q: What's the best way to wash my shirts?

 A: First before you wash your shirt, make sure you take it off. We recommend to wash each shirt inside out on a gentle wash cycle and to air dry (do not put in the dryer!). If you are going to put it in a dryer, please remember these three words: TUMBLE DRY LOW. Please refer to all wash instructions on each shirt before washing.

Q: Where are your products made?

A: All of our apparel is printed in the U.S.A. Most of our apparel is made of American cotton and assembled overseas.

Q: How do I contact Virtus Apparel?

 A: Virtus Apparel can be reached at the following address, email or phone number. Our hours are Monday-Friday 9AM - 4PM CST.


Shipping Address:
Virtus Apparel
106 W. Broadway St.
Prosper, TX 75078

 

E-Mail Address: dave@virtusapparel.com

Phone Number (9am - 4pm CST) 972-347-6658

Q: How long will it take to receive my order?

 A: We will make every effort to ship your order within 3-7 business days of receipt. During the holidays, our order processing time may increase due to backups.

Q: What if an item is out of stock?

A: Sometimes, due to the high demand of our apparel, we may be out of stock on some items from time to time. We will be doing everything possible to ensure that doesn't happen, but if it does, you will be notified by e-mail and we will ship the portion of your order that is in stock. The items that are not in stock will be cancelled from your order and you will not be charged for those items. Please check back as any out of stock items will be in stock at a later time.

Q: Can I return an item?

 A: Yes, there are a couple different scenarios for returns. If we send you the wrong item, we will replace it at no cost to you. Simply mail it back to us and we will send out the correct item with a credit for your shipping expense back to us. If, on the other hand, you received the item you ordered and are not pleased for any reason, we will replace the item, provide a credit for another item, or we will refund your money. There will not be a restocking fee.

Q: Is your site secure?

A: Our web site's bunker security system is armed with a sentry system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information