Frequently Asked Questions
ORDERS TOTALING $100 OR MORE RECEIVE FREE SHIPPING!
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Your order will usually ship within 3-7 business days of receipt.
Chest: measure under arms around the fullest part of the chest. Be sure to keep tape level across back and comfortably loose.
Waist: measure around natural waist with a loose tape.
A: Definition (Latin): courage, strength, excellence. Virtus is an apparel line with customized artwork that tells your story. It takes Virtus to stand up and represent your country or community and these designs bring that courage to life. Wearing these products will demonstrate the Virtus values you represent every day.
A: Definition (Latin): literally means Above All. Apprime designs are printed on lightweight fabrics which are prewashed to provide unbelievable softness, stretch, memory and reduced shrinkage.
A: We have a team of Virtus artists working round the clock that do all of our designs.
A: Texas residents will have to pay 8.25% sales tax (because we're located in Texas). The rest of you get off easy and don't have to pay any sales tax.
A: We currently accept Visa, MasterCard, and American Express. Your credit card statement will show Virtus Apparel as the charge.
A: Please contact us at firstname.lastname@example.org and we'll get back to you within 24 hours.
A: Not at this time.
A: Unfortunately we cannot take phone orders at this time.
A: No, we value our customers' privacy and hate spam as much as you do. Spam tastes best out of a can. You will only be contacted by our company.
A: We do not disclose customer information to any third parties or sell our customer lists.
A: First before you wash your shirt, make sure you take it off. We recommend to wash each shirt inside out on a gentle wash cycle and to air dry (do not put in the dryer!). If you are going to put it in a dryer, please remember these three words: TUMBLE DRY LOW. Please refer to all wash instructions on each shirt before washing.
A: All of our apparel is printed in the U.S.A. Most of our apparel is made of American cotton and assembled overseas.
A: Virtus Apparel can be reached at the following address, email or phone number. Our hours are Monday-Friday 9AM - 5PM CST.
106 W. Broadway St.
Prosper, TX 75078
E-Mail Address: email@example.com
Phone Number (9am - 5pm CST) 972-347-6655
A: We will make every effort to ship your order within 3-7 business days of receipt. During the holidays, our order processing time may increase due to backups.
A: Sometimes, due to the high demand of our apparel, we may be out of stock on some items from time to time. We will be doing everything possible to ensure that doesn't happen, but if it does, you will be notified by e-mail and we will ship the portion of your order that is in stock. The items that are not in stock will be cancelled from your order and you will not be charged for those items. Please check back as any out of stock items will be in stock at a later time.
A: Yes, there are a couple different scenarios for returns. If we send you the wrong item, we will replace it at no cost to you. Simply mail it back to us and we will send out the correct item with a credit for your shipping expense back to us. If, on the other hand, you received the item you ordered and are not pleased for any reason, we will replace the item, provide a credit for another item, or we will refund your money. There will not be a restocking fee.
A: Our web site's bunker security system is armed with a sentry system to monitor activity and prevent any unauthorized disclosure of credit card numbers or other personal information. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information